Dear Valued Patient at the Sound Clinic,
Thank you for taking a moment to understand this brief but important message. It’s applicable to all Sound Clinic patients, but especially those who wish to utilize our telemedicine services in the future.
Due to reduction in telemedicine reimbursement in the post-Covid era, we are introducing an optional Telemedicine & Care Coordinator Membership for $149 per year. Beginning September 1st, 2025, telemedicine appointments with all providers will be available only to active members. Please continue reading for more information.
We take pride in the way that we have managed to keep scheduling the longer appointments that make it possible to offer a variety of Functional/alternative medical modalities to those who need them. But the pressure to serve parent corporations at the expense of patients has become even stronger as the insurance carriers themselves have wedged their way into the provision of medical care.
Local regulators deserve credit for making telemedicine a viable option. As a “parity” state, telemedicine services in Colorado are supposed to be reimbursed at the same rate they would for in-person appointments. Unfortunately, government changes to federal plans decreased reimbursement by 30% for Telemedicine services at the beginning of 2025 and plan for additional changes in September. These upcoming changes threaten reimbursement further. Overall, the cuts put compensation well below the cost of providing the service and is not doable without coming up with a supplemental plan – hence, this membership option.
It may seem like we could just collect the difference. But prohibitions against “balance billing” are the foundation of being “in-network.” And shortening our telemedicine encounters would make it impossible to practice the way our patients have come to expect.
After careful consideration, we have found a way to turn these lemons in the lemonade. By offering an annual membership option for a reasonable fee, we can continue offering the same level of care to all of our patients. In exchange for $149 per year (adult fee), you can obtain the Telemedicine & Care Coordinator Membership. Members will have exclusive access to schedule telemedicine appointments with all Sound Clinic practitioners along with our virtual Care Coordinator services. The Sound Clinic will continue to be in-network for all major insurance carriers, so current co-pays and deductibles or self-pay rates will still apply for the appointments. The membership does not apply to in-person appointments.
In addition to access to Telemedicine visits, members will have access to the virtual care coordinator. The Care Coordinator will work with patients, MAs and the practitioners to find short-notice appointments for members, assist with scheduling appointments, setting up lab draws and purchasing supplements or specialty tests. Additionally, the Care Coordinator will work with Dr. Lyndsay and Dr. Samal regarding approval for additional future OMT appointments.
We sincerely appreciate your willingness to help us roll with the punches that the insurance carriers keep throwing — at care providers and patients alike. We are dedicated to patient care and want to continue to take insurance. Our hope is that patients choose to be a member to ensure a seamless transition.
Please refer to our website for commonly asked questions. Sign up for the Telemedicine and Care Coordinator membership here.
Sincerely,
Sound Clinic Management Team