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Telemedicine & Care Coordination Membership FAQ’s

 What is the Telemedicine & Care Coordination Membership ?

 The Telemedicine & Care Coordination (TCC) Membership  is an optional membership that gives access to our virtual platform services of Telemedicine and Virtual Care Coordination.

What is the cost?

– Adults: $149/year.  
– Child: $119/year (<18 y/o).
– Family: $499/per family – up to 4 people living in the same household. 

Does the Sound Clinic still take insurance?

– YES!
– Our office is committed to continuing to work with insurance companies.  
– ALL visits will continue to be billed through insurance.  
– The membership only provides access to the virtual platform. It does not cover the visit.

Can I still be a Sound Clinic patient if I am not a member?

– Yes. However, we hope that the majority of patients choose to be members. The membership allows you to continue to have access to all of the current services without any disruption in care, delays or transition to other practitioners.  
– We have chosen to keep the price very low to make it affordable to most patients.  
– Non members will NOT be allowed to schedule Telemedicine appointments. All appointments will need to be in person.


Is this change similar to Direct Primary Care (DPC) or Concierge Medicine?

– NO!
– Both Direct Primary Care (DPC) and Concierge Medicine options do not take insurance.
– The Sound Clinic is dedicated to staying in an insurance based model. The Telemedicine & Care Coordinator Membership is a supplement that gives access to telemedicine appointments and virtual care coordination.

What does the Care Coordinator do? Why are they important?

– The Care Coordinator will assist with scheduling appointments, setting up lab draws and purchasing supplements or specialty tests.
– The Care Coordinator will communicate with practitioners to assist with fitting patients in for last minute Telemedicine appointments or getting the practitioner’s permission for additional OMT visits if applicable.

 Why is the Sound Clinic doing this?

– The Sound Clinic has been considering a membership option for several years due to increased overhead costs and plateau of insurance reimbursement. However, recent changes on the federal level pushed us to move forward with it.
– Federal insurance plans cut telemedicine reimbursement by 30% at the beginning of 2025 and are threatening additional changes in September 2025. Unfortunately, these cuts and changes are not things that the Clinic can continue to absorb.
– The Sound Clinic is dedicated to offering integrative services within an in-network insurance model. In order to ensure stability through these Telemedicine changes, the Telemedicine and Care Coordinator Membership was created.

Can I pay per Telemedicine visit rather than the yearly membership?

At this time, the Sound Clinic is only offering the yearly membership. However, we have kept the price very low and offer individual, child and family membership options.

 What happens if I  failed to plan ahead to purchase the TCC Membership and I need refills or have a separate last minute matter?

Purchasing a Telemedicine and Care Coordination (TCC) Membership is fast and easy. It can be purchased at any time. Once purchased, a Sound Clinic team member can schedule a telemedicine visit for you.
– Click here

What if I am not interested in the TCC Membership option, but would like to stay with the Sound Clinic?

The Sound Clinic has kept the price of the membership very low with the hope that most patients will choose to continue with our Telemedicine services. However, if a patient is not interested in this option, we are attempting to increase our appointment availability for in-office visits in Denver. The availability is limited, though. We will not be able to accommodate all patients wanting to transition to in office appointments only. Patients will be asked to either become a member or to establish with another office.

 What do I do if the TCC Membership does not align with my healthcare preferences?

We understand that the TCC Membership option may not be the right fit for all patients. If a patient chooses to leave the Sound Clinic, we will do our best to assist with a smooth transition to another office. Medical records will be transferred (upon request) and in office appointments and portal visits will be offered during the transition.

Can I use my HSA/FSA card when purchasing the membership?

HSA/FSA plans have different rules and regulations. Patients are welcome to use their HSA/FSA card for the membership. The Sound Clinic can provide a receipt along with a letter explaining the role of the membership. However, the Sound Clinic cannot guarantee that your plan will approve the purchase.

Who do I ask if I have a question that is not outlined in this list?

Please email admin@soundclinic.com for additional questions.